Head of Operations

Roles and Responsibilities:

    Technical Role

  • Own, manage and be responsible for the end-to-end Operations of the company, which includes Marketing, Loan Processing, Customer Service, Credit and Collections
  • Liaise with superior (COO/CEO) to set comprehensive goals and budget for performance and growth
  • Liaise with Leaders in Ops to achieve those goals.
  • Continuous process improvement (People, Process and Tools)
  • Consistently evaluate efficiency and performance by analyzing and interpreting data and metrics, and apply improvements
  • Innovate, think critically and creatively to solve problems using technology and outside the box solutions
  • Ensure tight collaboration across the various functions and projects in Operations to boost efficiency and productivity
  • Ensure that the company runs with legality and conformity to established regulations
  • Manage relationships with third-parties
  • You will be the COO/ CEO’s sidekick when it comes to business improvement, innovation and strategic planning.
  • You will collaborate with internal teams (engineering, analytics, and products) to help grow JULO exponentially.

  • People management role

  • Manage staffing, goal setting and measurements
  • Lead employees to encourage maximum performance and dedication
  • Effectively cultivate a culture of result-orientation and innovation among the employees
  • Participate in the recruitment and selection of key employees in the company


You should have

  • Exceptional can-do attitude and relentlessly resourceful
  • At least 5 years proven experience as Head of Operations or equivalent position.
  • At least 5 years proven excellent organizational and leadership ability, with outstanding communication and people skill.
  • Working knowledge of data analysis and performance/ operations metrics.
  • Great knowledge of diverse business functions and principles (eq. marketing, finance, HR, admin, and legal).
  • Strong ability to make good decisions, take actions and make things happen.

Apply Now

Bring your passion and your A-game, and you'll fit right in