Desk Collections Specialist

Roles and Responsibilities

  • Collect payments from delinquent customers via communication tools (phone, WhatsApp, SMS, email, etc).
  • Gather and import data from different sources, write your own SQL queries, reshape, wrangle and cleanse data for quantitative analysis.
  • Help in developing machine learning applications and solutions.
  • Think outside the box and recommend new strategies/ approach/ personal touch that yields successful collections.
  • Adhere to company’s socially responsible collections policy.
  • Work together with the Collections Team to achieve performance targets.


You should have

  • Must be smart and clever to find new ways/ strategies/ approach/ personal touch to collect payment from delinquent customers.
  • Strong phone handling and problem solving/ negotiation skill.
  • Able to work under pressure, multi-tasking, in a fast-paced start-up environment and work over the weekend
  • Exceptional CAN-DO ATTITUDE.
  • Prior desk collections experience is a plus, not required.
  • A Bachelor Degree is a plus, not required.

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Bring your passion and your A-game, and you'll fit right in